Hard disk drive problems

Use this information to resolve issues related to the hard disk drives.

Server cannot recognize a hard drive

Complete the following steps until the problem is solved.
  1. Verify that the drive is supported for the compute node. See Lenovo ServerProven website for a list of supported hard drives.

  2. Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors.

  3. Run the diagnostics tests for the hard disk drives. When you start a compute node and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnostics from this interface. From the Diagnostic page, click Run Diagnostic > HDD test.

    Based on those tests:
    1. If the drive fails the diagnostic test, replace the drive.

    2. If the drive passes the diagnostic tests but is still not recognized, complete the following steps:

      1. Replace the drive (see 2.5-inch hot-swap drive replacement for instructions).

      2. Replace the hard drive backplane (see 2.5-inch drive backplane replacement for instructions).

      3. Replace the system-board assembly (see System-board assembly replacement for instructions).

  4. There are several types of drive, make sure you install the right type drive which is the same as the compute node setting:

    • SATA drive

    • SAS drive

    • NVMe drive