FQXSPUN0023N : Sensor [SensorElementName] has transitioned to non-recoverable.

This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable.

Severity

Error

Alert Category

Critical - Other

Serviceable

Yes

CIM Information

Prefix:PLAT

and ID:0530

SNMP Trap ID

50

Automatically Notify Support

No

User Action

Complete the following steps:

1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error.
2. Reboot the system.
3. If problem persists, collect Service Data log and Contact Lenovo Support.
4. For 1-2 Processor system:
   1. Reduce the compute board/system in error to a minimum configuration; 1 CPU + 1 DIMM. Does the problem still occur? Yes/No
   2. No: Add CPU and/DIMMs one and a time until the error re-occurs. Consider replacing the last CPU or DIMM that was installed that caused the error.
   3. Yes: If there error/problem still exists, swap in one of the other DIMMs and/or CPUs previously removed in step a. Proceed to add HW one piece at a time to identify the bad CPU or DIMM.
   4. If the problem still exist, (trained technician only) replace system board.
   5. If problem persists, escalate to next level of support.
5. For 4-8 Processor system:
   1. Escalate to a next level of support.