Hard disk drive problems

Use this information to resolve issues related to the hard disk drives.

Solution cannot recognize a hard drive

Complete the following steps until the problem is solved.
  1. Verify that the drive is supported for the solution. See the Lenovo ServerProven website for a list of supported hard drives.

  2. Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors.

  3. Run the diagnostics tests for the SAS/SATA adapter and hard disk drives. When you start a solution and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnostics from this interface. From the Diagnostic page, click Run Diagnostic > HDD test.

    Based on those tests:
    • If the adapter passes the test but the drives are not recognized, replace the backplane signal cable and run the tests again.

    • Replace the backplane.

    • If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the tests again.

    • If the adapter fails the test, replace the adapter.