XCC events that automatically notify Support

You can configure the XClarity Administrator to automatically notify Support (also known as call home) if certain types of errors are encountered. If you have configured this function, see the table for a list of events that automatically notify Support.

Table 1. Events that automatically notify Support
Event ID Message String
FQXSPEM4014I The RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4015I The RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4025I One or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4026I Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName].
FQXSPPW0002L [PowerSupplyElementName] has Failed.
FQXSPPW0035M Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
FQXSPPW0047M Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
FQXSPSD0001L The [StorageVolumeElementName] has been disabled due to a detected fault.
FQXSPSD0002G Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
FQXSPSD0006L Array [ComputerSystemElementName] has failed.
FQXSPSS4004I Test Call Home Generated by user [arg1].
FQXSPSS4005I Manual Call Home by user [arg1]: [arg2].