FQXSPFW0002N : The System [ComputerSystemElementName] encountered a firmware hang.

The System [ComputerSystemElementName] encountered a firmware hang.

This message is for the use case when an implementation has detected a System Firmware Hang.

Severity

Error

Alert Category

System - Boot failure

Serviceable

Yes

CIM Information

Prefix:PLAT

and ID:0186

SNMP Trap ID

25

Automatically Notify Support

No

User Response

Complete the following steps:
  1. Original UEFI settings are still present. If customer desires to continue using the original settings, select Save Settings.
  2. If User did not intentionally trigger the reboots, check logs for probable cause. For example, if there is a battery fault event, follow the steps to resolve that event.
  3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re-install options one at a time to locate the problem.
  4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  5. Remove and re-install CMOS battery on system board for 30 seconds to clear CMOS contents. If it boots successfully, then restore system settings.
  6. If problem persists, collect Service Data log.
  7. Contact Lenovo Support.