The set storageArray autoSupportOnDemand command turns on or turns off the AutoSupport OnDemand feature. This feature allows technical support to coordinate AutoSupport data transmission, and allows them to request the re-transmission of missing support data.
Supported Arrays
This command applies to an individual DE2000H, DE4000H, DE4000F, DE6000H, or DE6000F storage array.
Roles
To execute this command on an storage array, you must have the Storage Admin or Support Admin role.
Context
Before enabling this feature, you must first enable the AutoSupport feature on the storage array. After enabling this feature, you can next enable the AutoSupport Remote Diagnostics feature (if desired).
Syntax
set storageArray autoSupportOnDemand (enable | disable)Parameters
| Parameter | Description |
|---|---|
| enable | disable | Allows the user to enable or disable AutoSupport OnDemand feature. If AutoSupport is disabled, the enable action will error and asks the user to enable it first. If the Remote Diagnostics feature is enabled, the disable action will also turn off Remote Diagnostics feature. |
Examples
SMcli -n Array1 -c "set storageArray autoSupportOnDemand enable;"
SMcli completed successfully.
Verification
Use the
show
storageArray autoSupport command to see if you have enabled
the feature. The initial two lines of the displayed output show the
enable status of the AutoSupport feature, followed by the AutoSupport
OnDemand feature:
The AutoSupport is enabled on this storage array.
The AutoSupport
OnDemand feature is enabled on this storage array.
The AutoSupport Remote
Diagnostics feature is enabled on this storage array.