Enable or disable the AutoSupport OnDemand feature

The set storageArray autoSupportOnDemand command turns on or turns off the AutoSupport OnDemand feature. This feature allows technical support to coordinate AutoSupport data transmission, and allows them to request the re-transmission of missing support data.

Supported Arrays

This command applies to an individual DE2000H, DE4000H, DE4000F, DE6000H, or DE6000F storage array.


To execute this command on an storage array, you must have the Storage Admin or Support Admin role.


Before enabling this feature, you must first enable the AutoSupport feature on the storage array. After enabling this feature, you can next enable the AutoSupport Remote Diagnostics feature (if desired).


set storageArray autoSupportOnDemand (enable | disable)


Parameter Description
enable | disable Allows the user to enable or disable AutoSupport OnDemand feature. If AutoSupport is disabled, the enable action will error and asks the user to enable it first. If the Remote Diagnostics feature is enabled, the disable action will also turn off Remote Diagnostics feature.


   SMcli -n Array1 -c "set storageArray autoSupportOnDemand enable;"

   SMcli completed successfully.


Use the show storageArray autoSupport command to see if you have enabled the feature. The initial two lines of the displayed output show the enable status of the AutoSupport feature, followed by the AutoSupport OnDemand feature:

	   The AutoSupport is enabled on this storage array.
   The AutoSupport
 OnDemand feature is enabled on this storage array.
   The AutoSupport Remote
 Diagnostics feature is enabled on this storage array.