The AutoSupport feature supports the protocols HTTPS, HTTP, and SMTP for delivering AutoSupport dispatches to technical support.
Review the different protocols:
- HTTPS – Allows
you to connect directly to the destination technical support server
using HTTPS. If you want to enable either
AutoSupport OnDemand or Remote Diagnostics, the AutoSupport delivery
method must be set to HTTPS.
- HTTP – Allows
you to connect directly to the destination technical support server
using HTTP.
- Email – Allows
you to use an email server as the delivery method for sending AutoSupport
dispatches.
Note: Differences
between the HTTPS/HTTP and Email methods. The Email delivery method,
which uses SMTP, has some important differences from the HTTPs and
HTTP delivery methods. First, the size of the dispatches for the
Email method are limited to 5MB, which means that some ASUP data collections
will not be dispatched. Second, the AutoSupport OnDemand feature is
available only on HTPP and HTTPS methods.