You collect diagnostic data so technical support can use the data for troubleshooting and further analysis.
Collect support data manually
You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.
Collect configuration data
You can save RAID configuration data from the controller, which includes all data for volume groups and disk pools. You can then contact technical support for assistance with restoring the data.
Retrieve recovery support files
Technical support can use recovery support files to troubleshoot issues. System Manager automatically saves these files.
Retrieve trace buffers
You can retrieve the trace buffers from the controllers and send the file to technical support for analysis.
Collect I/O path statistics
You can save the I/O path statistics file and send it to technical support for analysis.
Retrieve health image
You can review a health image for the controller. A health image is a raw data dump of the controller’s processor memory that technical support can use to diagnose a problem with a controller.