The AutoSupport feature
is made up of three individual features that you enable separately.
- Basic AutoSupport – Allows your storage array to automatically collect and send data
to technical support.
- AutoSupport OnDemand –
Allows technical support to request retransmission of a previous AutoSupport
dispatch when needed for troubleshooting an issue. All transmissions
are initiated from the storage array, not from the AutoSupport server.
The storage array checks in periodically with the AutoSupport server
to determine if there are any pending retransmission requests and
responds accordingly.
- Remote Diagnostics – Allows technical support to request a new, up-to-date AutoSupport
dispatch when needed for troubleshooting an issue. All transmissions
are initiated from the storage array, not from the AutoSupport server.
The storage array checks in periodically with the AutoSupport server
to determine if there are any pending new requests and responds accordingly.