You enable the AutoSupport feature and the individual AutoSupport
features during initial setup or you can enable or disable them later.
About
this task
You can disable the AutoSupport feature at any
time, but you are strongly advised to leave it enabled. Enabling the
AutoSupport feature can significantly speed problem determination
and resolution should a problem occur on your storage array.
The AutoSupport feature
is made up of three individual features that you enable separately.
- Basic AutoSupport – Allows your storage array to automatically collect and send data
to technical support.
- AutoSupport OnDemand –
Allows technical support to request retransmission of a previous AutoSupport
dispatch when needed for troubleshooting an issue. All transmissions
are initiated from the storage array, not from the AutoSupport server.
The storage array checks in periodically with the AutoSupport server
to determine if there are any pending retransmission requests and
responds accordingly.
- Remote Diagnostics – Allows technical support to request a new, up-to-date AutoSupport
dispatch when needed for troubleshooting an issue. All transmissions
are initiated from the storage array, not from the AutoSupport server.
The storage array checks in periodically with the AutoSupport server
to determine if there are any pending new requests and responds accordingly.