You can gather various types of inventory, status, and
performance data about your storage array in a single file. Technical
support can use the file for troubleshooting and further analysis.
About this task
Note: If the AutoSupport
feature is enabled, you can also collect this data by going to the AutoSupport tab and selecting Send AutoSupport
Dispatch.
You can run only one collection operation
at a time. If you try to start another operation, you receive an error
message.
Attention: Perform this operation
only when instructed to do so by technical support.
- Select
tab.
- Select Collect Support Data .
- Click Collect .
The file is saved in the Downloads folder for your browser
with the name support-data.7z . If your shelf
contains drawers, the diagnostic data for that shelf is archived in
a separate zipped file named tray-component-state-capture.7z .
- Follow the instructions
provided by technical support to send the file to them.